Returns & reprints
Most Orukys are made to order, so we don't take back items for change of mind. But we do stand behind every print — for the lifetime of the product.
Made-to-order means no change-of-mind returns
Almost every Oruky character is printed after you order it. That's how we ship limited editions of 50–300 without ever overproducing. It also means we cannot accept returns for "I changed my mind" — there's no warehouse to return it to, and the print is unique to your order.
Please use the product page details, dimensions, and photos to make sure it's the right fit before ordering. If you're unsure, email hello@oruky.com — we reply in under 4 hours during launch week.
Damaged in transit (we cover it)
If your Oruky arrives damaged, send a photo to hello@oruky.com within 48 hours of delivery. We'll queue a reprint and ship a replacement at no charge — usually back in your hands within 5-7 business days.
Manufacturing defects (we cover those too)
Layer separation, warping, missing details, or cosmetic flaws we should have caught at QA — same deal. Photo, 30-day window, free replacement.
Wrong item shipped
On us. Email a photo, we'll send the correct character and a return label for the wrong one (you don't pay return shipping).
The Lifetime Reprint Guarantee
This is the one we're proudest of. If your Oruky breaks, ever, we'll reprint it. Drop, fall, dog ate it, kid sat on it — doesn't matter. You pay only for materials and shipping (₹150 + actual shipping, typically ₹99-₹249 within India).
To claim a lifetime reprint:
- Email hello@oruky.com with a photo of the broken Oruky and your original order number.
- We confirm the design is still on file (everything from April 2026 onwards is).
- You pay ₹150 + shipping via the link we send.
- We reprint within 5 business days and ship to your address.
Only available for products that were originally purchased through oruky.com — we can't reprint third-party knock-offs or pieces bought from resellers.
Refund timelines
When a refund is approved (rare cases — shipping failures, sold-out at fulfilment), we process it within 3 business days. UPI/wallet refunds appear within 24 hours; card refunds take 5-10 business days depending on your bank.
Order cancellations
You can cancel an order for a full refund up until we start the print job — usually within 24 hours of ordering. After printing begins, the design is dedicated to your order and we cannot cancel.